PLEASE NOTE THAT IF YOU ARE ORDERING ENVIRON WE WILL CHECK YOUR CONSULTATION FORM TO BE SURE THAT YOU ARE ORDERING THE CORRECT PRODUCT FOR YOU SKIN. CLIENTS NEW TO ENVIRON WILL BE REQUIRED TO COMPLETE A CONSULTATION. Our aim is to package and post orders within 24 hours of receipt. Our delivery costs cover standard nationwide delivery. Order online anytime or call us to speak to one of our team for more information.
Our policy lasts 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Some health and personal care items are non-returnable. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after purchase. If your return is approved we will initiate a refund to your credit card (or original method of payment). You will receive credit in a certain amount of days, depending on your card issuer's policies. Late or missing refunds. If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us. Sale items. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges . We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us. Shipping To return your product, simply drop into our salon or post your product to us. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.