Delivery Information

Click and collect Service: Available from our clinic during our normal opening hours. Please allow 24 hours after placing an order prior to collection. Our clinic address is 467 Uxbridge Road, The Broadway, Hatch End, Pinner, Middlesex, HA5 4JS. Shipping Service: We will deliver the Products to you in accordance with the delivery option specified by you when you placed your order. - It is the responsibility of the Customer to ensure that the delivery details are correct and that there will be someone there to receive delivery. - Any specific delivery instructions will require confirmation at the time of placing an order. - We cannot deliver items within the same order to multiple addresses. - Deliveries will be made to your door. - We are not responsible for any additional carrying or positioning of products ordered. - Where an order is dispatched with more than one delivery, each delivery is considered a different Contract and will be dealt with individually and not as a whole in the case of any dispute or liability. - In the event that the Customer fails or refuses to accept delivery of a Contract, We reserve the right to terminate the Contract and recover any costs from the Customer with regards delivery, disposal and any additional costs. Deliver/Shipping Costs: - We offer free delivery on all orders in the UK over the value of £50.00. - For orders below this value, there is a £4.10 postal charge. Standard delivery is via Royal Mail or Courier of our choice and orders should be received within 2-5 working days. Royal Mail aim to deliver a 2nd Class Signed for item within 2-3 working days. Royal Mail allow 10 working days after the item due date before investigation on any undelivered parcels. - For orders over the value of £50, deliveries are made using a tracked service and require a signature on delivery. - Next day delivery is available at a cost of £7.95 per order. Orders will need to be received before 1pm to guarantee next day delivery. - Orders need to be received before 1pm to be processed on the same day otherwise they will be dealt with on the next working day. This includes orders scheduled for next day delivery. Orders made after 1pm on a Friday, during the weekend or on a Bank Holiday will normally be processed on the following working day. The majority of orders are received within 48 hours if orders are placed before 1pm, not including Bank Holidays or weekends, however delivery may be made on a Saturday. Occasionally orders may take significantly more time to arrive due to circumstances beyond our control such as the Christmas holiday period. We are unable to investigate lost packages with Royal Mail until 15 working days have passed so recommend checking with your local Royal Mail depot in the first instance. For order made by courier, please contact us for further advice. In the event that an item is out of stock, we will contact you by email or other means to inform you within 5 working days. - If the item will be in stock the next working day, we will post the order out the following day. If the item will take longer to arrive, we will post out the rest of the order and then post the missing item as back order as soon as it arrives. You are entitled to cancel your order prior to dispatch and receive a full refund. We regret that we do not offer a delivery service outside of the UK at this time. Undeliverable Items: If your order requires a signature and there is no-one to sign for it then Royal Mail will leave a card and the package will be taken to the local collection depot. You can either arrange re-delivery at a more convenient time or collect it yourself, however if it is not collected or re-delivered within 14 days, it will be returned to us. We will treat this as a cancelled order and refund your cost minus our postage and handling costs. We cannot be held responsible if you have not been notified of an attempted delivery and would recommend checking with your local Royal Mail collection depot if you feel you should have received your order. If your order is made via courier service, they will attempt to make delivery on 2 separate occasions and if delivery is still not possible, the order will be returned to us and we treat this as a cancelled order and refund your cost minus our postage and handling costs. It is your responsibility to ensure that the delivery address is correct at the time of ordering and we cannot be held accountable for lost or undeliverable items due to incorrect address details. Undeliverable items due to incorrect address details will be treated as a cancelled order and we will refund your cost minus our postage and handling costs. We are unable to claim against a loss with Royal Mail or our courier service in the event of an incorrect address and therefore cannot refund or replace your order in these circumstances. Jeunesse MediSpa Clinic cannot be held responsible for any losses as a result of failure to deliver, delays in delivery time, no-one present to accept delivery or incorrect delivery details. We will endeavour to ensure that orders are delivered within the time specified when ordering, however, time for delivery will not be enforceable in these Terms & Conditions and the Customer shall not try and do so by the service of any notice or legal action. Jeunesse MediSpa Clinic

Returns policy

Returns Policy for E-Commerce Product Sales CANCELLATION & REFUNDS POLICY: If you are not 100% satisfied with your purchase, you can return the product and get a refund. Any product you return must be in the same condition you received it and in the original packaging. We will only accept returns that are unopened, unused and undamaged and in a condition suitable for re-sale. It is your responsibility to ensure that return packaging is appropriate to prevent damage during transit. Returns must be received by us within 5 working days of being reported. Refunds will be processed when the cancelled order has been received and the cost will only be refunded to the billing account used when placing the order minus postage and handling costs. The return address is: Returns, Jeunesse MediSpa Clinic, 467 Uxbridge Road, The Broadway, Hatch End, Pinner, Middlesex, HA5 4JS. If your return is approved we will initiate a refund to your credit card (or original method of payment). You will receive credit in a certain amount of days, depending on your card issuer's policies. It is your legal right to cancel within 14 working days of receiving your order. In the event of a cancellation, you must notify us by telephone (0208 428 1138) & email ( during our normal business hours & arrange return by tracked delivery service with signature on receipt. DAMAGED/MISSING ITEMS It is your responsibility to inspect your order on delivery and notify us within 24 hours if any items are damaged or missing. You must notify us by telephone (0208 428 1138) during our normal working hours & via email ( We reserve the right to offer a refund or replace the damaged/missing product in accordance with your legal rights. We will not refund or replace any item that has been used by you when the damage could reasonably be detected prior to opening. Any damaged Products must be retained by the Customer along with any packaging as they may be required for inspection by the courier or by Us. INCORRECT PRODUCTS DELIVERY: Products that have been delivered incorrectly must be returned un-used and unopened in their original packaging (except to the extent reasonably necessary to examine them). Returns are only accepted if agreed by us. Jeunesse MediSpa will refund postage costs incurred for returning incorrect or faulty orders. SHIPPING TO RETURN YOUR PRODUCT: - Simply drop into our clinic or post your product to us. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. - If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. GENERAL POLICY FOR RETURNS: Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Some health and personal care items are also non-returnable. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted may be granted, for example, any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 14 days after delivery will not be refunded. Sale items are not refundable. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email. LATE OR MISSING REFUNDS: If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us. Our policy on cancellations, returns and refunds does not affect your statutory legal rights. Jeunesse MediSpa Clinic