Delivery Information

Shipping Policy

Our aim is to package and post orders within 24 hours of receipt. Our delivery costs cover standard nationwide delivery. Order online anytime or call us to speak to one of our team for more information.

Returns Policy

If you have any queries or issues regarding your order then please contact the salon directly on 01444 417472 or via email – info@theurbansanctuary.info. 

Items can be returned within 30 days of purchase either in store or via post. You will be responsible for paying for your own return shipping. We will only replace items if they are faulty/damaged. Unfortunately sale items cannot be refunded. 

To be eligible for a return, your item must be unused and in the original packaging. To complete your return we do require a receipt or proof of purchase. Please do not send your item back to the manufacturer. 

Once your return is approved we will initiate a refund to the original method of payment.