Terms & Conditions

GIFT VOUCHERS

Gift vouchers purchased may only be redeemed within the Spa at Cloud Twelve. ONLY on Spa treatments - not applicable for external practitioners clinic, salon and childcare services.
Gift vouchers may be partially redeemed and the balance used at a later date, provided before expiry
Gift vouchers may be redeemed alongside other accepted payment methods.
Gift vouchers are valid for a period of 6 months from the date of purchase. The purchase contract is concluded with the service provider.
In case of payment by credit card or other accepted payment methods, the contract is already concluded with the payment instruction by the customer.
The voucher will be directly delivered by email to the specified recipient’s email address after the payment concludes, in a printable or presentable format containing details of the voucher amount, the voucher ID, an optional personal note, a barcode, the validity period, and contact details of the service provider it can be redeemed at.
Gift vouchers cannot be exchanged for cash

No unlawful or prohibited use

You may not use this website for any purpose that is against the law or not allowed by these Terms.

This website may contain hyperlinks to websites operated by parties other than Phorest. These hyperlinks are provided for your reference only. Phorest does not control those websites and is not responsible for their contents. By having hyperlinks on this website to other websites does not mean we endorse the material on those websites or that we have any association with the website operators.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the Copyright Notice, which forms part of these Terms. Any persons breaching any part of this provision may be subject to personal liability including potential criminal liability.

Phorest's website's server, or the servers of companies that are used to operate this site, may place a "cookie" on your computer in order to allow you to use the website and to personalize your experience. A "cookie" is a small piece of data that can be sent by a web server to your computer, which then may be stored by your browser on your computer's hard drive. Cookies allow us to recognize your computer while you are on our website and help customize your online experience and make it more convenient for you. Cookies are also useful in allowing more efficient log-in for users,tracking transaction histories and preserving information between sessions. The information collected from cookies may also be used to improve the functionality of the website.
Most web browser applications (such as Microsoft Internet Explorer and Netscape Navigator) have features that can notify you when you receive a cookie or prevent cookies from being sent. If you disable cookies, however, you may not be able to use certain personalised functions of this website.

We do collect personal information directly from individuals who volunteer to use some of our services. Collection of this information is required to deliver the specific services, but use of these services is voluntary.

Phorest reserves the right to change these Terms as well as the contents of this website for any reason and without notice. This right shall not affect the Terms accepted by you upon making a legitimate reservation or purchase using this website. You should check these Terms for any changes each time you access the website.

All use by you of Phorest's services is at your own risk. You assume complete responsibility for and for all risk or loss resulting from your downloading an/or use of or referring to or relying on information, products, services or materials provided on this website.
This website is available to all users "as is". Phorest makes no representations, warranties or undertakings that this website, or the server that makes it available, will be free from defects, including, but not limited to viruses or other harmful elements.

Phorest is committed to protecting an individual's privacy. This policy covers the personal information that Phorest holds and sets out the way in which Phorest will use, manage and protect personal information that comes into the possession of Phorest.
Phorest will only collect and use personal information that is necessary for its business purposes, and for the health and safety requirements of its staff. All information collected is treated as confidential, and will only be used for the purpose for which it was supplied, unless permission has been obtained. Information will be collected by lawful, fair and unobtrusive means. Any sensitive information will be collected with the individual's consent.
Phorest will not disclose any personal information to an unrelated third party except with the consent of the individual or where required by law to do so.
Phorest will only keep personal information it needs. Information is stored in a combination of secure computer storage facilities and paper based files. Reasonable steps will be taken to securely destroy or permanently de-identify personal information when it is no longer required.
Phorest uses your details to operate Phorest and, occasionally, to inform you of new features, services and products from Phorest. On occasions, we may supply statistics about our customers to third parties. These statistics never contain personally identifying information.