Delivery Information

Shipping Policy

We do not offer shipping at this moment in time. Click and Collect is available in salon.

Returns Policy

Returns Policy
You can return unopened products within 30 days of collection for a full refund, and faulty items are always covered. This policy doesn't affect your statutory rights.
Returning unopened products
Return within 30 days of collecting your order.
Items must be unused and unopened, with any seal intact, in their original packaging.
Bring your order confirmation email or receipt as proof of purchase.
This applies to sale and discounted items too.
Opened products
For health and hygiene reasons, we can't accept returns of haircare products or food supplements once they've been opened or their seal has been broken, unless they're faulty.
Faulty, damaged or incorrect items
Please check your order when you collect it so we can put any problems right straight away. If an item is faulty, damaged or not as described, your rights under the Consumer Rights Act 2015 apply:
Within 30 days of collection, you can return it for a full refund.
After 30 days, we'll offer a repair or replacement, or a refund if that isn't possible.
We'll cover reasonable costs of returning a faulty item.
How to return an item
Contact us first on 01302 456650 or help@thehoneycombhair.co.uk with your order number.
Bring the item to the salon during opening hours, or post it to The HoneyComb, 41 Owston Road, Carcroft, Doncaster, DN6 8DA. We recommend a tracked service.
Postage for changes of mind is your responsibility. Please don't send items to the manufacturer.
Refunds
Refunds go back to your original payment method within 14 days of us receiving the item.
Your bank may take a few extra working days to show the refund.
If an item has been handled more than needed to inspect it, we may reduce the refund to reflect that.
Not received your refund after 10 working days? Check with your bank first, then contact us and we'll look into it.
Exchanges
Would you prefer a different product? Return the unopened item for a refund and place a new order, or pop in and our team will help you swap it.