Terms & Conditions

1. About us
When you buy from this online shop, your contract is with HoneyComb Hair & Aesthetics, a trading name of The HoneyComb by Kyle Palmer Ltd, 41 Owston Road, Carcroft, Doncaster, DN6 8DA.
Phone: 01302 456650
Email: help@thehoneycombhair.co.uk
Our shop runs on Phorest's online retail platform. Phorest provides the website and payment technology only; it is not the seller and is not part of your contract with us.
By placing an order, you confirm you have read and accept these terms. Please keep a copy for your records.
2. Ordering and payment
You pay in full online when you place your order. Prices are in pounds sterling (£) and include VAT where it applies.
After you order, you'll receive an email confirming we've received it. Our contract starts when we email to confirm your order is ready to collect.
If an item is out of stock or we can't fulfil your order, we'll let you know and refund you in full for anything we can't supply.
We take care to show correct prices. If we spot an obvious pricing error, we'll contact you before your order is ready and you can choose to pay the correct price or cancel for a full refund.
Payments are processed securely through the Phorest platform. We never see or store your full card details.
3. Collection in salon only
All orders are for collection from our salon. We do not offer delivery at this time.
Please allow at least 5 hours for us to pack your order. You'll receive a "ready to collect" email when it's ready, so please don't travel to the salon until you've received it.
Collect any time during our salon opening hours: Tuesday 9:30am to 5pm, Wednesday 9am to 5pm, Thursday 9am to 8pm, Friday 9am to 6pm and Saturday 8am to 3:30pm.
Bring your order confirmation (on your phone is fine) and the name the order was placed under.
Someone else can collect for you. Email us their name in advance and they'll need to show your order confirmation.
Ownership of the products passes to you once you have paid in full. Responsibility for them passes to you when they're collected.
4. Uncollected orders
We'll hold your order for 14 days from the date of your "ready to collect" email.
We'll send a reminder before the hold period ends.
If you need longer, just get in touch and we'll do our best to help.
If your order isn't collected and we haven't heard from you by the end of the hold period, we'll cancel it and refund you in full to your original payment method within 14 days.
5. Changing your mind
Because you order online, you have the legal right to cancel within 14 days of collecting your order, without giving a reason.
Before collection: email or call us to cancel and we'll refund you in full.
After collection: tell us within 14 days, then return the items to the salon within a further 14 days, unused and in their original condition and packaging.
Refunds go back to your original payment method within 14 days of us receiving the returned items.
Exception for sealed items. For health and hygiene reasons, the right to cancel does not apply to haircare products or food supplements once their seal or packaging has been opened. This doesn't affect your rights if an item is faulty (see section 6).
You are responsible for any cost of returning items to us, and you may need to cover any reduction in value if items have been handled more than needed to inspect them.
6. Faulty or incorrect items
Please check your order when you collect it, so we can put any problems right on the spot.
If an item is faulty, damaged or not as described, you have rights under the Consumer Rights Act 2015:
Within 30 days of collection, you can return it for a full refund.
After 30 days, we'll offer a repair or replacement, or a refund if that isn't possible.
Contact us as soon as you notice a problem. Nothing in these terms affects your statutory rights.
7. Product information and safe use
Product descriptions are based on information from the manufacturers. Results vary from person to person, and photos are for illustration only.
Always read and follow the instructions and warnings on the product label.
Check the ingredients list if you have any known allergies or sensitivities.
Some products, such as violet toning masks, require a patch test 48 hours before use. Please follow this.
Stop using any product that causes irritation and seek advice if needed.
Not sure which product is right for you? Ask our team in salon or get in touch before ordering.
8. Food supplements
We sell food supplements, such as Glowwa Hair Food. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease.
Supplements are for adults aged 18 and over.
Do not exceed the recommended daily dose shown on the pack.
Food supplements should not replace a varied, balanced diet and healthy lifestyle.
If you are pregnant, breastfeeding, taking medication or have a medical condition, speak to your GP or pharmacist before use.
Store out of the reach of children.
9. Stock and product changes
All products are subject to availability. Manufacturers sometimes update packaging, formulas or product names, so the item you collect may look slightly different from the photo. If a change is significant, we'll contact you before your order is ready, and you can cancel for a full refund.
10. Our liability
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that wasn't foreseeable, or for loss caused by not following a product's instructions and warnings.
We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for your rights under the Consumer Rights Act 2015.
11. Your personal information
We use your name, contact details and order history only to process your order, arrange collection and handle any queries or refunds. We will only send you marketing if you have agreed to it, and you can unsubscribe at any time.
We handle your information in line with UK data protection law. Full details are in our privacy policy.
12. Changes to these terms and governing law
We may update these terms from time to time. The version shown when you place your order is the one that applies to that order.
These terms are governed by the law of England and Wales, and any dispute will be dealt with by the courts of England and Wales.
These terms take effect from 20 October 2026.