Data Privacy Policy
Simply Hair Returns & Refund Policy
Our Promise to You
At Simply Hair, we want you to feel completely confident when shopping with us.
Our team carefully selects professional haircare products that we know and trust, and we're always happy to recommend products based on your individual hair needs.
If something isn't quite right, we'll always do our best to help.
This policy explains your rights when purchasing from the Simply Hair Online Shop and our own customer care policy.
Your Statutory Rights
Nothing in this policy affects your legal rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
These rights remain in place regardless of our own returns policy.
Changing Your Mind (Online Orders)
If you purchase products through our online shop, you have the legal right to cancel your order within 14 days of receiving your goods without giving a reason.
To exercise your right to cancel, please contact us by email or in writing within the 14-day cancellation period.
Email
appointments@simplyhairchelmsford.co.uk
Postal Address
Simply Hair
15 The Vineyards
Great Baddow
Chelmsford
Essex
CM2 7QS
You then have a further 14 days to return the goods to us.
Returned items must be unused and in a resaleable condition unless they are faulty.
Refunds will be processed within 14 days of receiving the returned goods (or proof of postage if earlier), using the original payment method.
The original standard delivery charge will also be refunded where required by law.
Customers are responsible for the cost of returning unwanted items unless the goods are faulty or incorrect.
Not Right for Your Hair?
Choosing professional haircare online can sometimes be difficult, even with expert advice.
If you've purchased a professional product and it isn't suitable for your hair, bring it back to us within 14 days of purchase.
We'll happily recommend an alternative product and exchange it where appropriate (subject to reasonable use and assessment by our team).
If, after trying our recommended alternative, you still feel the product isn't right for your hair, we'll happily offer a refund.
Our priority is making sure you leave with products that genuinely work for you.
Items Eligible for Exchange or Refund
To be eligible for an exchange or refund under our customer satisfaction policy, products should:
have been purchased from Simply Hair
be returned within the stated timeframes
include proof of purchase where possible
be presented for assessment by our team
We reserve the right to refuse an exchange or refund where products have been excessively used, deliberately damaged or are no longer suitable for resale, unless your statutory consumer rights apply.
Faulty, Damaged or Incorrect Products
If your order arrives:
damaged
faulty
incomplete
incorrect
please contact us within 48 hours of delivery.
Where possible, include photographs of:
the product
the packaging
any damage
If the product is confirmed to be faulty or we have made an error, we'll arrange one of the following at no additional cost:
a replacement
an exchange
a full refund
This is in accordance with your rights under the Consumer Rights Act 2015.
Products That Cannot Normally Be Returned
Unless faulty or required by law, we cannot normally accept returns of:
products that have been excessively used
products deliberately damaged after delivery
products returned without reasonable evidence of purchase where ownership cannot be confirmed
products that have become contaminated after opening
This helps us protect the safety and quality of professional salon products for all customers.
Sale Items
Sale or promotional items are covered by your statutory consumer rights.
However, unless faulty or required by law, promotional discounts cannot be applied retrospectively after purchase.
Where a goodwill refund is offered under our customer satisfaction policy, it will normally be based on the price paid at the time of purchase.
Refunds
Approved refunds will be processed back to your original payment method.
Please allow your bank or card provider several working days to complete the transaction after we have processed your refund.
If you believe your refund has not arrived after this period, please contact us and we'll be happy to investigate.
Returning Products
Products can either be:
Returned in person
Simply Hair
15 The Vineyards
Great Baddow
Chelmsford
Essex
CM2 7QS
or
Returned by post to the same address.
Customers are responsible for return postage costs unless the product is faulty, damaged or supplied in error.
We recommend obtaining proof of postage when returning products.
Professional Haircare Advice
Every client's hair is unique.
Our recommendations are based on the information available at the time of purchase and our professional experience.
Hair type, condition, previous colour history, home care routine and environmental factors can all influence product performance.
Whilst we'll always do our very best to recommend the right products, individual results may vary.
If you're ever unsure which products are best for your hair, we'd love to help before you purchase.
How to Contact Us
If you have any questions regarding a return, exchange or refund, please contact us.
Simply Hair
15 The Vineyards
Great Baddow
Chelmsford
Essex
CM2 7QS
Telephone: 01245 472787
Email: appointments@simplyhairchelmsford.co.uk
At Simply Hair, our aim is always to provide professional advice, exceptional products and outstanding customer care. If something isn't quite right, we'll always do our best to find a solution.