Terms & Conditions

Terms and Conditions – Studio58London Online Store

Welcome to the online store of Studio58London. Please read these Terms and Conditions carefully before purchasing any products via our website. By using this site and placing an order, you agree to be bound by these Terms.

1. About Us

Studio58London is a hair salon located in London, offering curated haircare products through our online store. We use Phorest Online Retail Services (provided by nDevor Systems Ltd., registration number 369210) to facilitate the sale and delivery of products. All purchases are made directly with Studio58London, not Phorest.

2. Product Orders and Contract

All purchases made through this website form a contract between you (the buyer) and Studio58London (the service provider). Phorest acts only as a technical platform and is not a party to the sale. Any concerns, returns, or issues should be directed to Studio58London, not Phorest.

3. Product Information and Availability

We strive to ensure product descriptions, prices, and availability are accurate. However, we do not guarantee that all product details are always error-free. All products are subject to availability and may be withdrawn at any time.

If an item is unavailable after your purchase, we will notify you and issue a full refund or suggest an alternative.

4. Returns and Refunds

At Studio58London, we take great care in packaging and dispatching your orders. However, if you receive an item that is damaged or if you receive the wrong item, please contact us within 7 days of receiving your order.

We will only accept a return or issue a refund in the following cases:

The item arrived broken or damaged in transit (e.g. bottle is broken)
The wrong item was sent or received
To request a return or refund, please email us at info@studio58london.com with your order number, a photo of the item, and a brief description of the issue. If approved, we will provide return instructions or process your refund accordingly.

Please note:

We do not accept returns or refunds for change of mind, incorrect selection, or general dissatisfaction with a product.
Returned items must be unused and in their original packaging, unless damaged on arrival.

5. Pricing and Payment

All prices are listed in GBP (£) and include VAT where applicable. Payments are processed securely via Phorest’s system. We accept all major credit and debit cards.

6. Limitation of Liability

Studio58London is not liable for:

Any indirect or consequential loss;
Errors in pricing or product description;
Unsuitability of a product for your specific needs (please check ingredients and product information carefully before purchasing).
Nothing in these terms excludes liability for death, personal injury, or any liability which cannot be legally excluded.

7. Use of Website

You agree to use this website lawfully and not to engage in any activities that may damage or interfere with the website’s functionality or security.

8. Cookies and Data Collection

Our website uses cookies to enhance your user experience. By using our site, you consent to the use of cookies. You can disable cookies in your browser settings, though some features may not function as intended.

9. Privacy

Your privacy is important to us. Personal information collected is used solely for processing your orders and communicating with you about our products and services. We do not share your personal data with third parties without your consent, unless required by law.

10. Intellectual Property

All content on this website (including images, branding, design, and text) is the property of Studio58London or its content suppliers. Unauthorized use or reproduction is strictly prohibited.

11. Links to Other Websites

This website may contain links to third-party sites. These are provided for convenience only. We do not endorse or control these websites and are not responsible for their content or practices.

12. Modifications

Studio58London reserves the right to change these Terms and Conditions at any time. Updates will be posted on this page with the date of revision. We encourage you to review this page regularly.

13. Governing Law

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England.