Data Privacy Policy

Privacy Policy
Last Updated: July 2026

Chic Pharmacy is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase products, book appointments or use our healthcare services.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

 
1. Who We Are
Chic Pharmacy is a UK registered pharmacy regulated by the General Pharmaceutical Council (GPhC).

Trading Name: Chic Pharmacy
Registered Company: Chic Pharmacy 
GPhC Premises Registration Number: 9012268
Superintendent Pharmacist: Kara Brown
Registered Address: 37 Peploe Drive 
Telephone: 01592 800999
Email: kara@chicpharmacy.co.uk

For the purposes of UK data protection legislation, Chic Pharmacy is the Data Controller for the personal information collected through this website.

 
2. Information We Collect
Depending on the services you use, we may collect:

Personal Information
Name
Date of birth
Address
Telephone number
Email address
Health Information
Where you use our clinical services, we may collect:

Medical history
Current medications
Allergies
Height and weight
Lifestyle information
Consultation notes
Blood test results
Clinical photographs where relevant
Information relating to your treatment
This information is required to provide safe healthcare services.

Order Information
When placing an order we may collect:

Billing address
Delivery address
Products purchased
Order history
Payment status
Please note that Chic Pharmacy does not store your full payment card details.

Website Information
We may automatically collect:

IP address
Browser type
Device information
Pages visited
Date and time of access
Website usage statistics
 
3. How We Use Your Information
We use your information to:

Process orders
Dispense medicines
Provide pharmacy services
Carry out prescribing consultations
Deliver healthcare advice
Contact you regarding your treatment
Arrange deliveries
Process payments
Improve our website
Prevent fraud
Meet our legal and regulatory obligations
Where appropriate, we may also use your information to remind you about repeat treatments or follow-up appointments where you have consented to receive such communications.

 
4. Lawful Basis for Processing
We process personal information under one or more of the following lawful bases:

Performance of a contract
Compliance with legal obligations
Provision of healthcare
Legitimate interests
Your consent where required
Health information is processed only where permitted under UK data protection legislation and for the provision of healthcare services.

 
5. Who We Share Information With
We only share your information where necessary.

This may include:

Prescribing pharmacists
Other healthcare professionals involved in your care
Your GP where clinically appropriate
Diagnostic laboratories
Payment providers
Delivery companies
IT service providers
Regulatory authorities where required by law
We do not sell your personal information to third parties.

 
6. Marketing
With your permission, we may send you information about:

New services
Healthcare updates
Promotions
Events
Special offers
You can unsubscribe from marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

 
7. Cookies
Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.

Cookies may be used to:

Remember your preferences
Improve website performance
Measure website traffic
Support website security
You can manage or disable cookies through your browser settings.

For further information, please refer to our Cookie Policy.

 
8. Keeping Your Information Secure
We take appropriate technical and organisational measures to protect your information, including:

Secure website encryption (SSL)
Password-protected systems
Restricted staff access
Secure clinical records
Regular software updates and security monitoring
Only authorised members of our team have access to your information where necessary for their role.

 
9. How Long We Keep Your Information
We retain information only for as long as necessary to:

Provide healthcare services
Meet legal obligations
Comply with pharmacy regulations
Resolve disputes
Maintain appropriate healthcare records
Clinical records are retained in accordance with applicable healthcare and legal requirements.

 
10. Your Rights
Under UK data protection legislation, you have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion where appropriate
Restrict processing in certain circumstances
Object to certain types of processing
Request transfer of your information where applicable
Withdraw consent where processing is based on consent
Some rights may be limited where we are legally required to retain healthcare records.

 
11. Third-Party Websites
Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites and encourage you to read their privacy policies before providing personal information.

 
12. Children's Privacy
Our website and online services are intended for adults.

Where services are provided to children or young people, personal information will be collected and processed only where legally appropriate and in accordance with professional healthcare requirements.

 
13. Changes to This Policy
We may update this Privacy Policy from time to time.

The latest version will always be available on this website.

 
14. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Chic Pharmacy

Telephone: [01592800999

Email: kara@chicpharmacy.co.uk

Address: 37 Peploe Drive, Glenrothes , KY7 6FP

 
15. Complaints
If you are unhappy with how we have handled your personal information, please contact us in the first instance so that we have the opportunity to resolve your concerns.

You also have the right to make a complaint to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.

Further information is available at www.ico.org.uk.