Delivery Information
Shipping Policy
Shipping & Collection Policy
Last Updated: July 2026
At Chic Pharmacy, we aim to provide a safe, efficient and reliable service for all orders. Please read the information below before placing your order.
Order Processing
Processing times vary depending on the type of products ordered.
Prescription Orders
Prescription medicines require a clinical assessment by one of our GPhC-registered prescribing pharmacists before they can be supplied.
The time required to process your order will depend on:
Completion of your medical questionnaire.
The complexity of your clinical assessment.
Whether additional medical information or identification is required.
Stock availability.
Submitting an order does not guarantee that a prescription will be issued.
Orders will only be processed once the prescribing pharmacist has confirmed that treatment is safe and clinically appropriate.
Non-Prescription Products
Orders containing non-prescription items, including skincare, vitamins, supplements and healthcare products, are normally processed within 1–2 working days, subject to stock availability.
If an item is temporarily out of stock, we will contact you to discuss alternative options or revised delivery times.
UK Delivery
Once your order has been processed, it will be prepared for dispatch.
Where delivery is selected:
Orders are securely packaged to protect your privacy.
Packaging is discreet and does not identify the contents.
Delivery is available to UK addresses only.
Delivery times are estimates and may vary depending on the courier.
Once your parcel has been handed to the courier, Chic Pharmacy cannot accept responsibility for delays caused by circumstances outside our control.
Refrigerated Medicines
Certain medicines, including some weight management treatments, require refrigerated storage during transport.
Where applicable:
Orders will be dispatched using appropriate temperature-controlled packaging.
Patients should ensure someone is available to receive the parcel.
Refrigerated medicines should be stored in a refrigerator as soon as possible after delivery in accordance with the manufacturer's instructions.
If you have concerns about the condition of your medication upon arrival, please contact us before using it.
Collection from Chic Pharmacy
You may choose to collect your order from Chic Pharmacy during our normal opening hours.
You will receive confirmation by email or SMS once your order is ready for collection.
Please do not attend the pharmacy until you have received confirmation that your order is ready.
24/7 Prescription Collection Robot
For added convenience, eligible prescription medicines can be loaded into our secure 24/7 Prescription Collection Robot upon request.
Once your prescription has been loaded, you will receive collection instructions and an access code.
Availability of this service depends on the type of medication supplied and applicable legal requirements.
Identification
For patient safety, photographic identification may be requested before prescription medicines are released.
Where someone is collecting medication on your behalf, additional verification may be required.
Failed Deliveries
Please ensure your delivery address is accurate when placing your order.
If a parcel cannot be delivered due to an incorrect address, failed delivery attempts or the parcel not being collected from the courier, additional delivery charges may apply.
Chic Pharmacy cannot accept responsibility for delays resulting from incorrect delivery information supplied by the customer.
Damaged or Incorrect Orders
Please inspect your order upon arrival.
If your order is damaged, incomplete or incorrect, please contact us as soon as possible so that we can investigate and resolve the issue promptly.
If you believe you have received the wrong medication, do not use it. Contact Chic Pharmacy immediately for advice before taking any medicine.
Contact Us
If you have any questions regarding delivery or collection, please contact our pharmacy team.
Chic Pharmacy
Telephone: 01592800999
Email: kara@chicpharmacy.co.uk
Returns Policy
Returns & Refunds Policy
Last Updated: July 2026
At Chic Pharmacy, patient safety is our priority. Due to the nature of pharmacy products, our returns policy differs depending on the type of product purchased.
Please read this policy carefully before placing an order.
Prescription Medicines
For patient safety and in accordance with UK pharmacy regulations, prescription medicines cannot be returned or refunded once they have been dispensed or supplied, unless:
The medicine has been supplied in error.
The product is faulty or defective.
We are legally required to provide a refund or replacement.
Once medicines have left our pharmacy, we cannot verify that they have been stored appropriately and therefore cannot accept them back into stock.
If you believe you have received the wrong medication, please do not use it. Contact Chic Pharmacy immediately so that we can investigate and advise you on the next steps.
Non-Prescription Medicines
Non-prescription medicines (including Pharmacy (P) and General Sales List (GSL) medicines) may only be returned if:
They have not been opened or used.
They remain in their original, unopened packaging.
They are suitable for resale.
The return has been agreed with Chic Pharmacy.
For patient safety reasons, we reserve the right to refuse returns where we cannot be satisfied that the product has been stored appropriately.
Skincare, Vitamins & Healthcare Products
If you have changed your mind about a non-medicinal product, such as skincare, vitamins or healthcare accessories, you may request a return within 14 days of receiving your order, provided that:
The item is unused.
It is unopened and in its original packaging.
It is in a resaleable condition.
Proof of purchase is provided.
Unless the item is faulty or supplied incorrectly, the cost of returning the item is the responsibility of the customer.
Once the returned product has been received and inspected, any approved refund will be processed to your original payment method.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty or incorrect, please contact Chic Pharmacy as soon as possible, ideally within 48 hours of delivery or collection.
Please include:
Your order number.
A description of the issue.
Photographs where appropriate.
We will investigate the matter promptly and, where appropriate, arrange a replacement, refund or other suitable resolution.
Consultation Fees
Consultation fees cover the professional time and clinical assessment carried out by one of our prescribing pharmacists.
Once a consultation has been completed, consultation fees are generally non-refundable, even if a prescription is not issued, unless we determine otherwise at our discretion or where required by law.
Where a consultation fee is deductible against the cost of treatment, this will be applied in accordance with the terms of the relevant service.
Weight Management Consultations
Orders for weight management services, including Wegovy® and Mounjaro®, are subject to an individual clinical assessment.
Payment for your order does not guarantee that treatment will be prescribed.
If a prescribing pharmacist determines that treatment is not clinically appropriate before your medication has been dispensed, any refund will be processed in accordance with the terms of your consultation and any applicable fees.
How to Request a Return
Before returning any item, please contact our pharmacy team.
Please provide:
Your full name.
Order number.
Details of the item(s).
Reason for the return.
We will advise you whether the item is eligible for return and explain the next steps.
Please do not return medicines without first contacting us.
Refunds
Where a refund is approved:
Refunds will be made using the original payment method.
Please allow 5–10 working days for your payment provider to process the refund.
Delivery charges are non-refundable unless the return is due to our error or the item is faulty.
Your Consumer Rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation.
Contact Us
If you have any questions regarding returns or refunds, please contact our pharmacy team.
Chic Pharmacy
Telephone: 01592800999
Email: kara@chicpharmacy.co.uk